Effective Date: 20 August 2026 | Last Updated: 20 August 2026
Note: This document is a general-purpose draft template prepared for www.classiqtravels.com and does not constitute legal advice. Before publishing, it should be reviewed by a qualified Nigerian lawyer familiar with the Nigeria Data Protection Act (NDPA) 2023 and applicable travel/consumer protection law.
Privacy Policy
Who We Are
Suggested text: Our website address is: https://www.classiqtravels.com. Classiq Travels Global Ltd (“Classiq Travels,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
Information You Provide to Us
Suggested text: When you book travel or contact us, we collect information such as your name, email address, phone number, mailing address, travel dates and destinations, passport and visa details, frequent flyer or loyalty numbers, dietary or accessibility requirements, and payment or billing information.
- Contact details: name, email address, phone number, mailing address.
- Booking information: travel dates, destinations, passport and visa details, frequent flyer numbers, dietary or accessibility requirements.
- Payment information: billing address and payment card details, processed through our secure payment providers.
- Account information: username, password, and preferences, if you create an account with us.
Information Collected Automatically
Suggested text: When you visit our site, we automatically collect data shown by your browser, including your IP address, browser type, operating system, referring URLs, pages viewed, and the time spent on the Website, to help us understand site usage and detect abuse.
Cookies
Suggested text: If you leave a comment or subscribe to updates on our site, you may opt in to saving your name, email address, and website in cookies for your convenience so you don’t have to fill in your details again. These cookies will last for one year. Our Website also uses cookies to remember your preferences and to deliver relevant advertising; you can control cookies through your browser settings.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Embedded Content from Other Websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Your Information
Suggested text: We use the information we collect to plan, book, and manage your travel arrangements, communicate with you about your itinerary and support requests, process payments and prevent fraud, personalize recommendations, send marketing communications where you’ve consented, and comply with legal and immigration requirements applicable to international travel.
Who We Share Your Data With
Suggested text: We do not sell your personal information. We may share your data with travel suppliers (airlines, hotels, cruise lines, tour operators) necessary to fulfil your booking, service providers such as payment processors and hosting providers, insurance providers where you purchase travel insurance through us, and legal or regulatory authorities where required by law.
How Long We Retain Your Data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. We retain personal information related to bookings for as long as necessary to fulfil our Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
What Rights You Have Over Your Data
Suggested text: In accordance with the Nigeria Data Protection Act 2023, you have the right to request an exported file of the personal data we hold about you, request correction of inaccurate data, request erasure of your personal data, and object to or restrict certain processing. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Suggested text: As a global travel company, we may transfer, store, and process your information in countries other than Nigeria, including countries that may have different data protection laws. Where required, we take appropriate steps to ensure such transfers are subject to adequate safeguards.
Your Contact Information
Suggested text: Your booking and account information is stored securely. For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at info@classiqtravels.com or +234 818 526 0605.
Additional Information
How We Protect Your Data
Suggested text: We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Breach Procedures
Suggested text: In the event of a data breach affecting your personal information, we will notify affected users and the Nigeria Data Protection Commission (NDPC), where required, in accordance with applicable law.
Children’s Privacy
Suggested text: Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Terms and Conditions
1. Acceptance of Terms
Suggested text: These Terms and Conditions (“Terms”) govern your access to and use of www.classiqtravels.com (the “Website”) and any travel planning, booking, or advisory services provided by Classiq Travels Global Ltd (“Classiq Travels,” “we,” “us,” or “our”). By accessing the Website, requesting a quote, or booking any Services, you (“you,” “traveller,” or “customer”) agree to be bound by these Terms and our Privacy Policy above.
2. Our Role
Suggested text: Classiq Travels acts as a travel planning agency and, in most cases, as an intermediary between you and third-party travel suppliers, including airlines, hotels, cruise operators, car rental companies, tour operators, and insurance providers (“Suppliers”). Except where we act as the direct provider of a service, your booking is subject to the terms, fare rules, and cancellation policies of the relevant Supplier, provided to you at the time of booking.
3. Booking and Payment
- A booking is only confirmed once you receive written confirmation from us and, where applicable, full or partial payment has been received.
- Prices quoted are subject to availability and may change prior to confirmation due to currency fluctuations, Supplier pricing changes, or taxes and fees imposed by third parties.
- You are responsible for providing accurate personal, passport, and payment information at the time of booking.
- Deposits, balance due dates, and accepted payment methods will be specified at the time of booking.
4. Cancellations, Changes, and Refunds
Suggested text: Cancellation and change policies vary by Supplier and travel package and will be disclosed to you before you confirm your booking. Cancellations made by you may be subject to Supplier cancellation fees, non-refundable deposits, and our own service fees, as applicable. Refunds, where due, will be processed within a reasonable time after the Supplier issues the corresponding refund to us.
5. Travel Insurance
Suggested text: Travel insurance is strongly recommended for all bookings and may be required for certain destinations. Classiq Travels may offer travel insurance through third-party providers; any such insurance is subject to the insurer’s own terms and exclusions, and Classiq Travels is not the insurer and is not responsible for claims decisions.
6. Passports, Visas, and Health Requirements
Suggested text: You are solely responsible for ensuring that you and all members of your travelling party hold valid passports, visas, permits, and any required vaccinations or health documentation for your destination(s). Classiq Travels may provide general guidance but does not guarantee the accuracy of entry requirement information, which can change without notice.
7. Changes and Cancellations by Classiq Travels or Suppliers
Suggested text: Occasionally, a Supplier may change or cancel a service due to circumstances beyond our control, including Force Majeure Events described in Section 10. Where this occurs, we will make reasonable efforts to notify you promptly and arrange suitable alternatives or facilitate applicable refunds.
8. Traveller Conduct
Suggested text: You agree to conduct yourself responsibly while travelling, to comply with the laws and regulations of the destinations you visit, and to follow the terms and conduct policies of any Supplier. Classiq Travels is not responsible for the consequences of a Supplier denying you service due to your conduct.
9. Limitation of Liability
Suggested text: To the maximum extent permitted by law, Classiq Travels acts as an intermediary and is not liable for the acts, omissions, delays, cancellations, or negligence of any Supplier, or for injury, loss, damage, accident, or delay arising from events beyond our reasonable control. Our total liability shall not exceed the total fees paid to Classiq Travels for the relevant booking, except where liability cannot be limited or excluded by applicable law.
10. Force Majeure
Suggested text: Classiq Travels shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including natural disasters, extreme weather, pandemics or public health emergencies, war, terrorism, civil unrest, strikes, government action, or Supplier insolvency.
11. Intellectual Property
Suggested text: All content on the Website, including text, graphics, logos, images, and the Classiq Travels name and brand marks, is the property of Classiq Travels Global Ltd or its licensors and is protected by applicable intellectual property laws.
12. Website Use
Suggested text: You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Website by any third party.
13. Third-Party Links and Services
Suggested text: The Website may contain links to third-party websites or services that are not owned or controlled by Classiq Travels. We are not responsible for the content, policies, or practices of any third-party websites or services.
14. Complaints
Suggested text: If you experience an issue during your trip, please notify Classiq Travels or the relevant Supplier as soon as reasonably possible. Complaints after your trip should be submitted in writing to the contact details below within 14 days of your return.
15. Governing Law and Dispute Resolution
Suggested text: These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the Federal High Court of Nigeria, unless otherwise required by applicable consumer protection law.
16. Changes to These Terms
Suggested text: We may update these Terms from time to time to reflect changes in our Services or applicable law. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of our Website or Services after changes take effect constitutes acceptance of the updated Terms.
17. Contact Us
Suggested text: For questions about this Privacy Policy or these Terms and Conditions, please contact:
- Classiq Travels Global Ltd
- Email: info@classiqtravels.com
- Phone: +234 818 526 0605